Privacy Policy
Effective Date: [Insert Date]
Galaxy Mobile (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our repair, diagnostic, inspection, and maintenance services.
1. Independent Service Provider Disclosure
Galaxy Mobile is an independent smartphone repair and maintenance service provider located in Anna Nagar, Chennai.
Galaxy Mobile is not affiliated with, endorsed by, sponsored by, authorised by, or associated with any smartphone manufacturer, including Samsung, Vivo, Apple, Xiaomi, Oppo, Realme, OnePlus, Motorola, Google, or any other device manufacturer.
Galaxy Mobile does not provide manufacturer-authorised repair services, official warranty services, official brand support, or manufacturer-operated customer service.
2. Information We Collect
We may collect the following information when you contact us or request services:
Contact Information
- Name
- Mobile number
- Email address (if provided)
- Address (if voluntarily provided)
Service Information
- Device brand and model
- Device serial number or IMEI (where required)
- Reported device issues
- Service history relating to repairs performed by us
Website Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of website visits
3. How We Use Information
We may use collected information to:
- Respond to customer enquiries
- Schedule inspections and repairs
- Communicate repair updates
- Prepare service estimates
- Improve customer service
- Maintain service records
- Improve website performance and security
- Comply with legal obligations
We use information only for legitimate business purposes related to our services.
4. Device Data and Customer Responsibility
Customers are solely responsible for backing up all personal data before submitting any device for inspection, diagnosis, maintenance, or repair.
This includes but is not limited to:
- Contacts
- Messages
- Photos
- Videos
- Documents
- Applications
- Account information
- Device settings
Galaxy Mobile recommends creating a complete backup before any service is performed.
5. Access to Device Content
During inspection or repair procedures, technicians may require limited access to certain device functions solely for testing, diagnosis, verification, and quality checks.
Galaxy Mobile does not intentionally access personal files, messages, photographs, or private information except where necessary to verify device functionality and only with customer consent where applicable.
6. Data Loss Disclaimer
Although reasonable care is taken during servicing, Galaxy Mobile cannot guarantee preservation of data stored on any device.
Galaxy Mobile is not responsible for:
- Data loss
- Corrupted files
- Deleted content
- Account access issues
- Software failures
- Device configuration changes resulting from repair procedures
Customers acknowledge these risks when submitting a device for service.
7. Information Sharing
Galaxy Mobile does not sell, rent, or trade customer personal information to third parties.
Information may be shared only:
- With customer consent
- When required by law
- To comply with legal processes
- To protect our legal rights
- To prevent fraud or unlawful activity
8. Website Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve user experience
- Measure website performance
- Analyse visitor behaviour
- Enhance website functionality
Visitors may disable cookies through their browser settings, although some website features may not function properly.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect customer information against:
- Unauthorised access
- Disclosure
- Alteration
- Misuse
- Loss
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Third-Party Websites
Our website may contain links to third-party websites.
Galaxy Mobile is not responsible for the privacy practices, content, or policies of external websites. Users should review the privacy policies of those websites separately.
11. Customer Rights
Customers may request:
- Access to personal information held by us
- Correction of inaccurate information
- Deletion of information where legally permissible
- Clarification regarding information collection practices
Requests may be submitted using the contact information provided below.
12. Retention of Information
Service records and customer information may be retained for operational, legal, accounting, warranty, dispute resolution, and record-keeping purposes.
Information will be retained only for as long as reasonably necessary for these purposes.
13. Changes to This Privacy Policy
Galaxy Mobile reserves the right to update this Privacy Policy at any time.
Any updates will be published on this page and become effective upon posting.
14. Contact Information
Galaxy Mobile
No. 34, 1st Floor, J J Complex, Thirumangalam, Anna Nagar, Chennai – 600040
Phone: 9445541292
Business Hours: Monday – Saturday 9:30 AM – 8:00 PM
Important Notice
Galaxy Mobile provides independent smartphone repair, diagnostic, inspection, and maintenance services through its physical service location.
Galaxy Mobile is not affiliated with, endorsed by, sponsored by, authorised by, or associated with any smartphone manufacturer. Customers seeking manufacturer-authorised repairs, warranty services, official brand support, or manufacturer-operated customer service should contact the respective manufacturer directly.