Terms and Conditions

Effective Date: [Insert Date]

Welcome to Galaxy Mobile. By accessing our website, contacting us, visiting our service centre, or submitting a device for inspection, diagnosis, maintenance, or repair services, you agree to the following Terms and Conditions.

1. Independent Service Provider Disclosure

Galaxy Mobile is an independent smartphone repair and maintenance business operating in Chennai.

Galaxy Mobile is not affiliated with, endorsed by, sponsored by, authorised by, or associated with any smartphone manufacturer, including but not limited to Samsung, Vivo, Apple, Xiaomi, Oppo, Realme, OnePlus, Motorola, Google, or any other device manufacturer.

Galaxy Mobile is not an authorised service centre for any smartphone brand.

All trademarks, logos, product names, and brand names appearing on this website remain the property of their respective owners and are used solely for identification and compatibility reference purposes.

2. Services Offered

Galaxy Mobile provides independent smartphone-related services, including:

  • Device inspection services
  • Diagnostic services
  • Hardware repair services
  • Display replacement services
  • Battery replacement services
  • Charging port repair services
  • Speaker and microphone repair services
  • Maintenance services
  • Device assessment services

Service availability may vary depending on device condition, spare part availability, and technical feasibility.

3. Device Inspection and Assessment

Devices may require inspection and diagnosis before repair recommendations can be provided.

Any estimated charges communicated before inspection are preliminary and may be revised after a full assessment of the device.

Customers will be informed of applicable charges before repair work begins.

4. Customer Approval Requirement

Galaxy Mobile will not proceed with repair work until customer approval has been obtained.

Customers are responsible for reviewing repair estimates and approving recommended services before work commences.

5. Data Backup Responsibility

Customers are solely responsible for backing up all personal data before submitting a device for inspection, diagnosis, maintenance, or repair.

This includes but is not limited to:

  • Contacts
  • Photos
  • Videos
  • Applications
  • Messages
  • Documents
  • Device settings

Galaxy Mobile does not guarantee preservation of data during inspection, diagnosis, repair, maintenance, component replacement, or software-related procedures.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Galaxy Mobile shall not be liable for:

  • Data loss
  • Software issues
  • Loss of business information
  • Loss of profits
  • Loss of use
  • Indirect damages
  • Consequential damages arising from device servicing

Customers acknowledge that electronic devices may contain pre-existing defects that become apparent during inspection or repair.

7. Spare Parts and Components

Replacement components used during repairs may vary depending on availability and customer requirements.

Availability of specific components cannot be guaranteed.

Customers will be informed of component availability before repair approval.

8. Repair Timeframes

Repair completion times are estimates only.

Actual repair timelines may vary due to:

  • Device condition
  • Diagnostic findings
  • Spare part availability
  • Manufacturer design limitations
  • Technical complexity of repairs

Galaxy Mobile does not guarantee completion within any specific timeframe unless expressly agreed in writing.

9. Device Collection

Customers may be required to present proof of ownership, service receipt, or identification when collecting a device.

Galaxy Mobile reserves the right to withhold device release until reasonable ownership verification has been completed.

10. Warranty Disclaimer

Galaxy Mobile does not provide manufacturer-authorised warranty services.

Any manufacturer warranty coverage may be affected by repairs performed outside authorised service networks.

Customers are encouraged to contact the device manufacturer directly regarding warranty-related questions.

11. Website Information Disclaimer

Information published on this website is provided for general informational purposes only.

Service descriptions, pricing information, and availability may change without prior notice.

Galaxy Mobile makes reasonable efforts to keep website information accurate but does not guarantee that all information is complete, current, or error-free.

12. Third-Party Brand References

References to smartphone brands, manufacturers, products, or model names are provided solely to identify device compatibility and service applicability.

Such references do not imply affiliation, endorsement, sponsorship, authorisation, or approval by any manufacturer.

13. Right to Refuse Service

Galaxy Mobile reserves the right to refuse service where:

  • Ownership of the device cannot be reasonably verified
  • Requested work is not technically feasible
  • Required parts are unavailable
  • Device condition presents safety concerns
  • Service requests violate applicable laws or regulations

14. Changes to These Terms

Galaxy Mobile reserves the right to modify these Terms and Conditions at any time without prior notice.

Updated versions will be published on this website and become effective upon posting.

15. Contact Information

Galaxy Mobile

No. 34, 1st Floor, J J Complex, Thirumangalam, Anna Nagar, Chennai – 600040

Phone: 9445541292

Business Hours: Monday – Saturday 9:30 AM – 8:00 PM

Important Notice

Galaxy Mobile provides independent repair, diagnostic, inspection, and maintenance services through its physical service location in Chennai.

Galaxy Mobile does not provide manufacturer-authorised repair services, manufacturer warranty services, official brand support, or manufacturer-operated customer service.